Overview

At Ideal Cloth, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process to make things right.

Return & Exchange Period

We accept returns and exchanges within 2 days of receiving your order. If more than 2 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• The item must be in its original condition, unworn, and unwashed.
• The item must be returned in its original packaging with all tags attached.
• Proof of purchase (receipt or order number) must be provided.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Personalized or custom-made products.
• Sale or clearance items.

How to Return or Exchange

To return or exchange an item, follow these steps:

1. Contact Us: Reach out to our customer service team at info@idealcloth.com to initiate the return or exchange process. Please include your order number and reason for the return or exchange.
2. Receive Instructions: Our team will provide you with instructions on how to return the item and any necessary return authorization details.
3. Pack & Ship: Carefully pack the item in its original packaging and send it to the address provided by our customer service team.

Shipping Costs

• Returns: Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or error on our part.
• Exchanges: If you are exchanging an item for a different size or color, you will be responsible for the shipping cost of the new item.

Refunds

• Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be credited to the original payment method.
• Partial Refunds: In some cases, partial refunds may be issued if the item is not returned in its original condition or if only a part of the order is returned.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@idealcloth.com. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

For any questions or concerns regarding returns and exchanges, please contact our customer service team at:

• Email: info@idealcloth.com
• Phone: [Your Contact Number]